David Sarnowski
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David Sarnowski created a post,
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David Sarnowski created an article,
Who is David Sarnowski?
David Sarnowski is a Customer Success Consultant at Zendesk. He started with Zendesk in July of 2019 and supports a portfolio of customers located across the Midwest and Mid-Atlantic.
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David Sarnowski created a post,
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David Sarnowski created a post,
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David Sarnowski created a post,
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David Sarnowski created a post,
What is the best training track for Explore?
Start with Zendesk On-demand training Use the Explore Recipe Reference
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David Sarnowski created a post,
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David Sarnowski created a post,
How can I report on individual agents time spent on a ticket when a ticket is passed back and forth multiple times?
Time Tracking app: metrics you need to be measuring The Update Handle Time is best for tracking individual agent time. Time Tracking App Integration with Zendesk Support
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David Sarnowski created a post,
What is a good way to visualize changes time over time(i.e. number of tickets submitted week over week, sla breaches)
This Exlore recipe on reporting on SLA performance week over week shows how this can be done. You can also use a Time Comparison calculated metric.
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David Sarnowski created a post,