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How to develop an implementation plan for a help center? 0 votes 0 comments -
What are valuable KPIs to track for self-service and how do we pull that data? 0 votes 0 comments -
How to drive change in processes from hand holding the customer to allowing them to self-serve? 0 votes 0 comments -
How do you balance self-service vs creating too much friction for the customer to connect with a live agent? 0 votes 0 comments -
What are some ways that you can leverage internal vs. external knowledge? 0 votes 0 comments -
How are you making your web widget more prominent on the help center and your websites to gain friction and boost self-service? 0 votes 0 comments
Collaborative Office Hours - June 23, 2021 - Self-Service
New postWe will review questions about reporting on Zendesk data with self-service. We'll do our best to cover all questions. Please upvote the questions you want to make sure we get to.