Mirasola, Tony

Actividad total 12
Última actividad 21 de junio de 2021 18:47
Miembro desde 21 de junio de 2021 13:41

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Lo siguen 0 usuarios
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Suscripciones 6

Publicaciones

Actividad reciente de Mirasola, Tony

How to develop an implementation plan for a help center?
1. Comunidad
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony 21 de junio de 2021 18:47 Editado 1 seguidor 0 comentarios 0 votos
What are valuable KPIs to track for self-service and how do we pull that data?
1. Comunidad
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony 21 de junio de 2021 13:46 1 seguidor 0 comentarios 0 votos
How to drive change in processes from hand holding the customer to allowing them to self-serve?
1. Comunidad
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony 21 de junio de 2021 13:45 1 seguidor 0 comentarios 0 votos
How do you balance self-service vs creating too much friction for the customer to connect with a live agent?
1. Comunidad
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony 21 de junio de 2021 13:43 1 seguidor 0 comentarios 0 votos
What are some ways that you can leverage internal vs. external knowledge?
1. Comunidad
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony 21 de junio de 2021 13:42 1 seguidor 0 comentarios 0 votos
How are you making your web widget more prominent on the help center and your websites to gain friction and boost self-service?
1. Comunidad
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony 21 de junio de 2021 13:41 1 seguidor 0 comentarios 0 votos

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