How can I learn more about creating custom metrics?

One of the best ways to get started is to look through Explore Recipe Reference where you will find lots of suggested Explore queries, many that reference custom metrics, with clear instructions on how to build them.

Before you build a custom metric, review your out of the box Explore dashboards and make sure you need is not already covered.

• Getting Started with Custom Metrics and Attributes
• Creating standard calculated metrics and attributes – Zendesk help
• Zendesk Explore CX Analyst Learning Path
• Writing Explore formulas – Zendesk help