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What is the best way/what are some proven best practices to measure FCR? 0 votes 0 comments -
Is it possible to load data into sunshine and pull that into explore reports? 0 votes 0 comments -
What are the best recipes as it relates to meeting SLA's? 1 vote 0 comments -
What is the best training track for Explore? 4 votes 0 comments -
I would like to know more about using color in Explore reports. 0 votes 0 comments -
How can I report on individual agents time spent on a ticket when a ticket is passed back and forth multiple times? 4 votes 0 comments -
What is a good way to visualize changes time over time(i.e. number of tickets submitted week over week, sla breaches) 1 vote 0 comments -
How do I set up a trend line? 1 vote 0 comments -
How do I do simple calculations with the data already displayed? 1 vote 0 comments -
What is the best way to share dashboards to other stakeholders in the company? 2 votes 0 comments -
How can I learn more about creating custom metrics? Answered 4 votes 0 comments
Collaborative Office Hours - May 26, 2021 - Explore Reporting
New postWe will review questions about reporting on Zendesk data with Explore. We'll do our best to cover all questions. Please upvote the questions you want to make sure we get to.