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Sample post 0 votes 0 comments -
How to develop an implementation plan for a help center? 0 votes 0 comments -
What are valuable KPIs to track for self-service and how do we pull that data? 0 votes 0 comments -
How to drive change in processes from hand holding the customer to allowing them to self-serve? 0 votes 0 comments -
How do you balance self-service vs creating too much friction for the customer to connect with a live agent? 0 votes 0 comments -
What are some ways that you can leverage internal vs. external knowledge? 0 votes 0 comments -
How are you making your web widget more prominent on the help center and your websites to gain friction and boost self-service? 0 votes 0 comments -
What is the best way/what are some proven best practices to measure FCR? 0 votes 0 comments -
Is it possible to load data into sunshine and pull that into explore reports? 0 votes 0 comments -
What are the best recipes as it relates to meeting SLA's? 1 vote 0 comments -
What is the best training track for Explore? 4 votes 0 comments -
I would like to know more about using color in Explore reports. 0 votes 0 comments -
How can I report on individual agents time spent on a ticket when a ticket is passed back and forth multiple times? 4 votes 0 comments -
What is a good way to visualize changes time over time(i.e. number of tickets submitted week over week, sla breaches) 1 vote 0 comments -
How do I set up a trend line? 1 vote 0 comments -
How do I do simple calculations with the data already displayed? 1 vote 0 comments -
What is the best way to share dashboards to other stakeholders in the company? 2 votes 0 comments -
Which topics should I add to my community? 0 votes 0 comments -
How do I get around the community? 0 votes 0 comments -
Feature a post Featured 0 votes 0 comments -
What's the community? 0 votes 0 comments