Mirasola, Tony

Total activity 12
Last activity June 21, 2021 18:47
Member since June 21, 2021 13:41

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Recent activity by Mirasola, Tony

How to develop an implementation plan for a help center?
1. Community
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony June 21, 2021 18:47 Edited 1 follower 0 comments 0 votes
What are valuable KPIs to track for self-service and how do we pull that data?
1. Community
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony June 21, 2021 13:46 1 follower 0 comments 0 votes
How to drive change in processes from hand holding the customer to allowing them to self-serve?
1. Community
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony June 21, 2021 13:45 1 follower 0 comments 0 votes
How do you balance self-service vs creating too much friction for the customer to connect with a live agent?
1. Community
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony June 21, 2021 13:43 1 follower 0 comments 0 votes
What are some ways that you can leverage internal vs. external knowledge?
1. Community
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony June 21, 2021 13:42 1 follower 0 comments 0 votes
How are you making your web widget more prominent on the help center and your websites to gain friction and boost self-service?
1. Community
2. Collaborative Office Hours - June 23, 2021 - Self-Service
Mirasola, Tony June 21, 2021 13:41 1 follower 0 comments 0 votes

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