David Sarnowski
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What is the best way/what are some proven best practices to measure FCR?
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Is it possible to load data into sunshine and pull that into explore reports?
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What are the best recipes as it relates to meeting SLA's?
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What is the best training track for Explore?
Start with Zendesk On-demand training Use the Explore Recipe Reference
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I would like to know more about using color in Explore reports.
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How can I report on individual agents time spent on a ticket when a ticket is passed back and forth multiple times?
Time Tracking app: metrics you need to be measuring The Update Handle Time is best for tracking individual agent time. Time Tracking App Integration with Zendesk Support
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What is a good way to visualize changes time over time(i.e. number of tickets submitted week over week, sla breaches)
This Exlore recipe on reporting on SLA performance week over week shows how this can be done. You can also use a Time Comparison calculated metric.
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How do I set up a trend line?
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How do I do simple calculations with the data already displayed?