David Sarnowski
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Recent activity by David Sarnowski-
How can I report on individual agents time spent on a ticket when a ticket is passed back and forth multiple times?
Time Tracking app: metrics you need to be measuring The Update Handle Time is best for tracking individual agent time. Time Tracking App Integration with Zendesk Support
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What is a good way to visualize changes time over time(i.e. number of tickets submitted week over week, sla breaches)
This Exlore recipe on reporting on SLA performance week over week shows how this can be done. You can also use a Time Comparison calculated metric.
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How do I set up a trend line?
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How do I do simple calculations with the data already displayed?
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What is the best way to share dashboards to other stakeholders in the company?
There are multiple ways to share Explore content with other people. The options you have can be impacted by your Explore plan level. If you are you not sure which one you have, your Success Consult...
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How can I learn more about creating custom metrics?
AnsweredOne of the best ways to get started is to look through Explore Recipe Reference where you will find lots of suggested Explore queries, many that reference custom metrics, with clear instructions on...
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Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Feature a post
Help Center managers can get traction for certain posts by featuring them in a section that can be placed anywhere in your theme. Learn more
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What's the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...