How do I cancel an order? – zendave

Do you click that buy button to quickly? Need to cancel an order? Here are the steps to can to take to cancel the order and reverse the charge on your payment method. You can cancel items as long as we haven’t started the shipping process. This is usually within 30 minutes of placing your order. See more timeframes below.

If it’s too late to cancel an item, don’t worry. Tap on the Return Options button next to the item. Learn more about returns and exchanges

When You Can Cancel an Order

The timeframe for canceling an order depends on the delivery method.

Delivery or Pickup Method	Cancellation Timeframe
Shipping	Cancel within 30 minutes from placing the order. Same day delivery orders may not be eligible to cancel within 30 minutes due to the order being shipped as soon as possible.
Store Pickup	Cancel anytime. We’ll hold your items at the store for 5 days. If you don’t pick up your items by then, we’ll cancel the order and refund your method of payment.
Backorder	Cancel any time while product is still on backorder
Pre-Order A) Pre-orders placed 5 days or more from release date	A) Cancel any time while product is still on pre-order, regardless of shipping method
B) Pre-orders placed fewer than 5 days from release date:	B) Cancellation within 5 days of release date depends upon shipping method chosen:
Standard Shipping Expedited Shipping Express Shipping	Cancellation time has expired. Please return the order. Cancel 2 days or more from street date. Cancel 1 day or more from street date.

Promotions and Canceled Orders

If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated and credit card charges may apply.

However, if an item from your order is canceled by us for any reason and you have already received your promotional or discounted item, the promotion or discount will remain in effect.

Credit Card Authorization

When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.

If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. You can reach out to your financial institution for more information.

Payment Type	Time Required
Debit or check cards	24-72 hours
Visa or MasterCard	6 days
Discover	9 days
American Express	6 days
Tie Kwon Do Credit Card	5 days
Diners Card	9 days
JCB	9 days